Refund policy

No Returns, Only Exchanges

We do not accept returns unless the item is damaged in transit. We do offer exchanges only if there's an issue with the product, such as incorrect sizing or a defect.

Damaged or Defective Items - If your product arrives damaged or defective, we will gladly replace it. Simply contact us with a photo of the damage or defect within 7 days of receiving the item, and we will get a replacement sent to you at no additional cost.

Return Shipping Costs - Return postage is the responsibility of the customer for all exchanges. If there is an exchange, the customer must pay for shipping. However, if the item is damaged or defective, we will cover the cost of shipping a replacement.

Conditions for Exchanges - To be eligible for an exchange, the item must be unused, in the same condition that you received it, and in its original packaging. Exchanges are accepted within 7 days of receipt of your order. Items that were delivered to an incorrect address due to customer error are not eligible. Exchanges will only be processed when the original item is received back to us.

Non-Returnable Items - Certain items are non-returnable, including perishable goods, intimate or sanitary products, and custom-made items. Please contact us if you have any questions about your eligibility for an exchange.

Incorrect Address Provided by Customer - It is the customer's responsibility to provide the correct shipping address. If an incorrect address is provided and the item is returned to us, the customer will be responsible for any additional shipping costs to resend the item.

Lost Packages - We are not responsible for packages lost in transit due to customer error in the shipping address. However, if a package is lost due to a carrier issue, we will work with the customer to resolve the situation and potentially offer a replacement or store credit.

Replacement Limitations - Replacements are limited to one time per order. If the replacement item is also reported as damaged or defective, we will assess the situation and determine the best course of action, which may include a refund or store credit.

Photos of Damaged Items - Customers must provide multiple photos of damaged or defective items from different angles, including the original packaging. This helps us process claims with the carrier and ensure a smooth resolution.

Restocking Fee - In certain situations, we may charge a restocking fee to cover administrative and handling costs.

Out of Stock Items for Exchanges - If an exchange is requested but the item is out of stock, we will offer either store credit or the option to choose a different item of equal value.

Fraud Prevention - We reserve the right to refuse exchanges if we suspect any fraud or abuse of our exchange policy.